Experienced Customer Support Professional
- Montréal, Canada
- July 12, 2023
10+ years experience in Customer Support with an exceptional ability to analyze customer concerns and provide effective solutions to meet identified needs
▪ 2+ years leading and managing a team of 6+ Customer Support Agents
▪ Proven ability to effectively handle customer escalations, train and onboard new hires, coach-to-performance, and
▪ communicate effectively to advocate for both customer and customer support agents
▪ Proven track record of helping agents achieve and exceed performance targets within the fin-tech and banking
▪ sectors
▪ Ability to demonstrate empathy and adhere to confidentiality and privacy legislation
▪ Excellent interpersonal, verbal, and written communication skills
▪ Tech-savvy with proven ability to adapt to, and embrace changes in technology, software, and digital awareness
▪ Zendesk, JIRA, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Zoom, Gmail, Slack
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