Description
The role of the Field Support Representative is to provide quality data entry and/or conduct review of original items, as well as LKQ (Like, Kind, Quality) research and pricing of those items. This is a process-oriented role, where edjuster’s standard claims handling methodologies are followed with respect to adjuster and policyholder communications and reporting, and with respect to how all product information is collected on each and every claim.
As part of this role, responsibilities included, but are not limited to the following:
- Complete the data entry of lists and/or conduct reviews/revisions of mobile app entries.
- Price common household items using edjuster’s database and/or generic price list.
- Conduct research and pricing of contents based on like, kind and quality valuation by working with various edjuster research methodology of completed claims inventories, schedule of loss forms and from contractor’s lists.
- Conduct valuation of complex claims and may be required to organize resources to assist with subsequent valuation.
- Provide mentoring and guidance to team members while completing valuation.
- Ensure ongoing communication with Content Claims Specialists.
- Communicate with the policyholder, where necessary, to finalize pricing.
- Research LKQ replacements for high value content items.
- Obtain quotes and estimates from vendors.
- Provide weekly updates to Content Claims Specialists and Claims Supervisor.
- Adhere to claim deadlines.
- Document and upload pertinent claim information and maintain thorough work log notes.
- Perform any other related duties that may be assigned from time to time.
Requirements
- French Language Skills are required
- Bilingual French/English is an asset
- A Secondary School diploma
- Strong computer skills (MS Office/Outlook, etc.)
- Employee must provide their own high speed internet service (a portion will be reimbursed)
- Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
- Ability to communicate effectively verbally and in writing in English
- Strong active listening skills
- Demonstrated ability to adapt to change and new technology
- Willingness to learn and continuously improve
We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.
Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email [email protected] as soon as possible to make appropriate arrangements.