National Dispatch Group
Description
Company Overview:
National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow.
Position Overview:
We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company.
Job Description:
- Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.
- Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly.
- Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities.
- Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties.
- Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns.
- Participate in limited on-call service rotations with compensation.
- Availability to work on-call rotations as required.
Qualities:
- Customer-oriented with a service-first mindset.
- Tech-savvy and adaptable to new software and systems.
- Outgoing and personable, with strong interpersonal skills.
- Motivated and proactive, demonstrating a strong work ethic.
- Team-oriented with the ability to collaborate effectively.
- Excellent communicator, both verbally and in writing.
Required Qualifications:
- High school diploma or equivalent experience.
- Min. 1 to 3 years of experience in retail, customer service, or call center environments.
- Proficiency in English; ability to communicate in French is preferred.
- If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role.
Job Type: Full-time
Pay: Starting $37,400.00 per year
Benefits (After Probation Period):
- Medical and Dental benefits
- Vacation Benefits
Schedule:
- Mon to Fri 8:30 – 5:00pm
- Potential for alternative shifts: Wed-Sun (normal office hours) or Mon-Fri 12:30-9:00 pm
- On-call rotations
Supplemental Pay Types:
- Bonus pay
Ability to Commute: English & French preferred
Work Location: In-person, Montreal, QC H4P 2N5
We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.