- Saint Laurent, Canada
- April 19, 2023
· Business Development Understanding
· Customer Relations · Retail Sales Customer Service
· Lead Generation WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2019 to 12/2022
Keller Williams Realty | South Africa
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Answered customer telephone calls promptly to avoid on-hold wait times.
· Answered constant flow of customer calls with minimal wait times.
· Offered advice and assistance to customers, paying attention to special needs or wants.
· Provided primary customer support to internal and external customers.
· Provided primary customer support to internal and external customers CUSTOMER SERVICE ASSISTANT 04/2017 to 02/2019
Dubai Multi Commodities Centre | Dubai, United Arab Emirates
· Collected customer feedback and made process changes to exceed customer satisfaction goals.
· Offered basic technical support for clients on wide range of company products.
· Described products to customers and how best to care for merchandise.
· Conducted client and market surveys to identify areas of improvement.