Description
Program: CASE Pathways to Employment (YES-funded)
Location: Mauricie (Hybrid; based in Trois-Rivières, some regional travel required)
Contract: Full-time (35 hours/week), February 2026 to March 31, 2027 (with possibility of renewal subject to funding)
Salary: $35.00 per hour
Position Overview
CASE is hiring an Employment Counsellor to provide individualized, English-language employment services to job seekers facing linguistic and systemic barriers in the Mauricie region.
The role combines three core functions:
- Individualized case management and intervention
- Employment coaching and skills development
- Labour market integration and service navigation
Reporting to the Program Manager, the counsellor offers one-on-one counselling, employability workshops, and guidance to help clients navigate Québec’s primarily French-language employment services network and labour market. As part of a small team, services are delivered in-person and virtually across both urban and rural communities.
Key Responsibilities
Provide Individual Employment Counselling & Case Management
- Conduct intake interviews and employability assessments
- Develop personalized employment action plans
- Provide ongoing one-on-one counselling and follow-up
- Identify employment barriers and support solutions
- Document services, progress, and outcomes in program tracking tools
- Support clients through multiple sessions over several months
Deliver Employment Coaching & Skill Development
- Provide coaching on résumé writing, cover letters, and job search strategies
- Deliver interview preparation and mock interviews
- Teach workplace communication and professional expectations
- Design and facilitate small-group workshops (8–12 participants)
- Support confidence-building and job readiness development
Support Integration, Navigation & Referrals
- Help clients understand and access Services Québec and other employment programs
- Explain eligibility, procedures, and expectations of partner services
- Provide accompaniment or interpretation support when appropriate
- Coordinate referrals to CJEs, training providers, and community organizations
- Maintain communication with partners to support continuity of service
- Provide follow-up support after employment to encourage retention
Participate in Outreach & Collaboration
- Collaborate with partner organizations and employers
- Support networking activities and program visibility
- Contribute to development of bilingual employment tools and resources
Ensure Program Accountability
- Maintain accurate case notes and service records
- Track participant progress and outcomes
- Participate in team meetings and professional development opportunities
- Contribute to program evaluation and reporting requirements
Qualifications
- Post-secondary education in career development, counselling, social work, or related field
- Minimum two (2) years of experience in employment counselling or case management (structured one-on-one client accompaniment, employability assessments, individualized action plans)
- Knowledge of the Québec labour market and job search practices
- Understanding of Québec employability intervention approaches (e.g., SEMO-type structured accompaniment, individualized integration pathways, retention support)
- Fluency in English required; functional spoken French required for navigation and partner communication
- Strong written English required (ability to help clients prepare professional documents)
- Strong communication and organizational skills
- Ability to work both independently and as part of a coordinated service team
- Valid driver’s licence and regional travel availability
Assets
- Experience working with official language minority communities
- Experience in community or government-funded employability programs
- Knowledge of Québec employment and training services
- Experience coordinating referrals and collaborating with external service providers
- Familiarity with case-management or client-tracking databases
- Experience with vulnerable or diverse populations
- Knowledge of regional employment ecosystem in Mauricie–Centre-du-Québec
Working Conditions
- Hybrid work (office, community locations, and virtual delivery)
- Travel throughout Mauricie required
- Flexible scheduling including occasional evening activities
- Collaborative team environment with professional autonomy
How to Apply
Please submit your CV and cover letter to: [email protected]
CASE is committed to employment equity and encourages applications from members of official language minority communities, newcomers, Indigenous persons, and individuals from diverse backgrounds.