Description
Please apply HERE!
Customer Service Representative
We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on May 25, 2026.
Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada
Shifts, Training & Work Environment:
Enjoy your weekends off with our operating hours of Monday through Friday from 6:00am – 6:00pm EST.
Our nine-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.
After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.
You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.
You Will:
- Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
- Demonstrate professional and technical oral and written communication skills including reading comprehension.
- Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
- Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
- Manage and mitigate risk by taking appropriate actions.
- Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.
You Have:
- Due to the nature of this role, fluency in both French and English is required
- High School diploma or equivalent.
- 1+ years of customer service experience. Inbound customer service center experience preferred.
- Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
- Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
- Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
- Ability to commute to our facility.
- Comfortable sitting up to 8 hours a day.
- A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)
Please apply HERE!