National Dispatch Group
Published
September 15, 2022
Location
4810 Jean-Talon O., Suite 407 Montreal, QC H4P 2N5, Montreal, Canada
Category
Job Type

Description

National Dispatch Services is currently recruiting a Dispatch Coordinator to join its team of dedicated specialists. The ideal candidate is a great communicator with a strong client focus and the ability to multitask.

*We offer bonuses for on call service that can be as much as $150 extra in your pocket in a week*

Here is an opportunity to start your career in an established and successful company that continues to grow. We are looking for great communicators who have a service-first attitude and want to learn new skills.

Job Description:

  • Answer incoming calls or emails from clients to produce quotes, process orders and dispatch professionals across the country (no sales or cold-calling!);
  • Identify and research the specific equipment or specialist required, and coordinate operations in the requested area;
  • Provide courteous and informative customer support to all incoming callers, demonstrating knowledge of key services and strengths;
  • Collaborate with the team to resolve any major client issues (delays, delivery difficulties, complaints);
  • Follow up with clients, monitor progress on jobs and ensure customer satisfaction;
  • Provide limited on-call service with compensation;

Qualities:

  • Customer-oriented;
  • Tech-savvy;
  • Outgoing;
  • Motivated;
  • Team-oriented;
  • Excellent communicator.

Required Qualifications:

  • High-school diploma;
  • 1 to 2 years of experience in a retail, customer service or call-centre environment;
  • Experience working in an office environment (asset);
  • Proficiency in English;
  • Base comprehension of French. This is a good opportunity for people living in Quebec with limited French skills!
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