Cowan Dynamics
Published
July 15, 2022
Location
Montreal, Canada
Category
Job Type

Description

If you are an Inside Sales - Customer Service professional looking for an opportunity to grow in a stimulating work environment, Cowan Dynamics has an exciting opportunity for you!

 

Cowan Dynamics is a well-established engineering and manufacturing company of Hydraulic, Pneumatic, Electro-Hydraulic Actuators and process control systems. We have an international and diversified client base supported by our sales groups based in Montreal and Edmonton.

In this position, you will be mandated to provide customer service to our clients for the Company’s standard and custom products, preferably in the process automation industry.

You are very computer literate, are proactive, and work well within a small technical sales team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ensuring timely and accurate execution of order entry, including Qty, Price, and product part number.
  • Purchase Order review to ensure the order matches our quotation.
  • Act as the first point of contact for fielding customer inquiries and resolving customer issues via telephone and e-mail.
  • Work with Planning and Operations to manage customer backorders and lead time inquiries.
  • Review return requests relative to guidelines and provides authorization for items that qualify.
  • Process credits and debits related to order issues and customer returns.
  • Develop and maintain optimal customer relationships.
  • Always provide prompt, accurate, efficient, and courteous customer service.

EXPERIENCE & SKILLS:  

  • Perfectly Bilingual in both French and English oral and written.
  • 3 to 5 years of customer service experience within a manufacturing environment.
  • Ability to learn product information quickly.
  • Ability to prioritize and multi-task.
  • Excellent written and oral communication skills.
  • Attention to detail with strong documentation and follow-up skills.
  • Strong knowledge of ERP/order management systems.
  • Experience with Microsoft Office 365 products especially Outlook

 

Schedule:

  • 8-hour shift (8:00-16:30)
  • Monday to Friday

 

 Why Cowan Dynamics?

 

At Cowan Dynamics we believe that customer satisfaction starts with the satisfaction of our staff, this is why we invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to perform.

 

The successful candidate will work from Cowan’s Montreal office.

Salary is commensurate with experience.

 

 

 

 

 

 

 

Only registered members can apply for jobs.

Related Jobs

Technicien(ne) à l'approvisionnement   400 Rue Jean-Neveu, Longueuil, Canada new
August 10, 2022
Analyste transport et douanes   7025 Rue Ontario Est, Montreal, Canada new
August 10, 2022
Technicien(e) Approvisionnement TI   2075 Avenue Haig, Montréal, Canada new
August 10, 2022
HR Assistant (Contract) - Montreal   1221 32nd Ave, Lachine QC H8T 3H2, Montreal, Canada new
August 9, 2022
HR Data Administrator   2000 McGill College Ave Suite 2050, H3A 3H3, Montreal, Quebec , Canada, Canada new
August 9, 2022