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SUMMARY:The Art of (Real) Listening: Why VoC* is Your Business Edge
DESCRIPTION:The Art of (Real) Listening: Why VoC is Your Business Edge\n\nDate: Tuesday\, January 20\nTime: 6:30 PM – 8:30 PM\nLocation: Online\nSpeaker: Tammy Labrecque\, Customer Experience Advisor\nCost: Free\n\nWhy Voice of Customer (VoC) Matters\nIn today’s competitive market\, listening to your customers isn’t optional. Instead\, it is what sets thriving businesses apart. Additionally\, the Voice of Customer (VoC) approach gives you clear insight into what your customers are saying\, feeling\, and needing. By capturing and acting on feedback\, you can turn insights into strategies that strengthen loyalty. Moreover\, these strategies help create lasting value and drive measurable growth for your business. \n\n\nWhat You’ll Learn\nThis interactive workshop with Customer Experience Advisor Tammy Labrecque will teach practical ways to leverage VoC. For example\, you will learn how to collect customer feedback\, analyze insights\, and close the loop by taking action that matters. Whether your goal is to improve customer relationships or build a customer-first culture\, this workshop provides actionable tools. You can implement these strategies immediately in your business. \n\n\nKey Takeaways\n\nPractical methods to capture and analyze customer feedback\nHow to transform customer insights into smarter decisions\nSteps to close the feedback loop and inspire loyalty\nBuilding a sustainable\, customer-centric business culture\n\n\n\nRegister Today\nDon’t miss this opportunity to make listening your ultimate business edge. Sign up for this free online workshop. You will learn how to build stronger relationships\, deliver standout experiences\, and unlock growth. Additionally\, you’ll gain insights that can improve customer satisfaction and business results immediately. \n\n\nSecure Your Spot!\n\n🔗 Register now and take your business to the next level! 🚀 \nAbout the speaker:\nTammy Labrecque\, Customer Experience Advisor \nTammy’s customer experience journey began unexpectedly at 16\, with a speeding ticket and a quick job at McDonald’s. What started as necessity became an eight-year crash course in service excellence\, teaching her that quality\, consistency\, and putting the customer first drive success. From there\, she expanded into high-pressure call center sales and went on to lead teams of 10 to 200+ across industries including online security\, travel\, healthcare\, and retail. Her leadership and workflow designs have consistently boosted satisfaction scores\, lifetime value\, and order sizes — proving that prioritizing customers leads to measurable results. \nTwelve years ago\, Tammy founded USUS Labs\, where she pioneered “customer experience stress testing\,” mapping real customer journeys to reveal friction and transform interactions. Beyond her corporate work\, she applies these principles in the community\, volunteering with local organizations and serving as President of HOPE food bank. Her story shows that service excellence is universal — from Big Macs to big brands. \nLearn more about our ELLEvate Women Entrepreneurs program!\nThis workshop is made accessible to you at no cost\, thanks to generous funding from the Government of Canada and Yspace: York University. \n*Please Note: Pre-registration is required. This workshop is presented in English (with French subtitles) and is available as an online\, live streaming webinar only. \nOnce you have registered\, you will receive an email with instructions on how to log on a few hours prior to the start time of the workshop. Please check your Spam/Junk folder if you have not received your email with instructions one hour prior to the start time of the workshop. \nThe Community Empowerment Literacy Initiative (CELI) is sponsored by TALQ in collaboration with Literacy Quebec and funded in part by the Government of Canada’s Skills for Success Program.
URL:https://yesmontreal.ca/event/voice-of-customer-workshop/
LOCATION:Online / Remote\, Canada
CATEGORIES:ELLEvate Women Entrepreneurs,Entrepreneurship,Evening,Virtual,Women Entrepreneurship
ORGANIZER;CN="YES Employment + Entrepreneurship":MAILTO:info@yesmontreal.ca
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DTSTART;TZID=America/Toronto:20260217T183000
DTEND;TZID=America/Toronto:20260217T203000
DTSTAMP:20260406T033145
CREATED:20260120T205803Z
LAST-MODIFIED:20260206T202658Z
UID:92480-1771353000-1771360200@yesmontreal.ca
SUMMARY:Beyond Pitch Theatre: Becoming Better Humans While Building Better Ventures
DESCRIPTION:Master Human-Centered Pitching to Grow Your Venture with Clarity and Purpose\nThis session focuses on the human side of pitching and venture building. You’ll learn how communication\, self-awareness\, and empathy influence how your venture grows—and how others connect with your mission. \nLed by Fora Fereydouni\, Founder and CEO of Cognitai\, this workshop draws on real-world experiences with investors\, mentors\, and incubators across Montréal’s startup ecosystem. You’ll learn how to pitch with purpose\, connect your mission to what matters for investors and partners\, and stay clear and authentic in every interaction. \nBuild Trust and Communicate with Authenticity\nThis workshop introduces practical\, human-centered strategies to help you build trust and create meaningful connections. \nYou’ll learn how to rethink your pitch using a framework built around clarity\, empathy\, and authenticity—going beyond traditional pitch decks and formulas. It will help to ensure your message resonates with your audience and stays aligned with your values. \nNavigate Startup Supports and Pitch With Confidence\nThe session also covers practical tips for navigating Montréal’s incubators and startup programs. You’ll learn how to refine your message\, present confidently\, and engage stakeholders more effectively. \nBy the end of the workshop\, participants will walk away with:\n\nA human-centered framework to rethink their pitch\nStrategies for navigating Montréal’s startup supports\nPractical tips to communicate with authenticity\, clarity\, and confidence\n\nSpeaker: Fora Fereydouni\, Founder and CEO of Cognitai \n\n\n\nRegister Today!\n\n🔗 Register now and take your business to the next level! 🚀 \nAbout the speaker:\nA HealthTech leader and entrepreneur\, Fora Fereydouni is a responsible innovation enabler in mental healthcare\, working at the intersection of behavioral science\, technology\, and clinical practice.  \nGrounded in a multidisciplinary background spanning engineering\, journalism\, and psychology\, she is the co-founder and CEO of Cognitai\, a Canada-based clinical decision support system for psychologists that enables continuous\, precise\, and personalized care and helps solve persistent\, real-world problems in clinical psychology.  \nLearn more about our ELLEvate Women Entrepreneurs program!\nThis workshop is made accessible to you at no cost\, thanks to generous funding from the Government of Canada and Yspace: York University. \n*Please Note: Pre-registration is required. This workshop is presented in English (with French subtitles) and is available as an online\, live streaming webinar only. \nOnce you have registered\, you will receive an email with instructions on how to log on a few hours prior to the start time of the workshop. Please check your Spam/Junk folder if you have not received your email with instructions one hour prior to the start time of the workshop.
URL:https://yesmontreal.ca/event/grow-your-venture-with-clarity-and-purpose/
LOCATION:Online / Remote\, Canada
CATEGORIES:ELLEvate Women Entrepreneurs,Entrepreneurship,Virtual,Women Entrepreneurship
ORGANIZER;CN="YES Employment + Entrepreneurship":MAILTO:info@yesmontreal.ca
END:VEVENT
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DTSTART;TZID=America/Toronto:20260428T183000
DTEND;TZID=America/Toronto:20260428T203000
DTSTAMP:20260406T033145
CREATED:20250925T144944Z
LAST-MODIFIED:20260204T205416Z
UID:89285-1777401000-1777408200@yesmontreal.ca
SUMMARY:Crafting Content with Purpose: How to Create Value & Build An Audience
DESCRIPTION:Create Content That Connects – Learn to Build Trust and Engage Your Audience\nCreate content that connects and stops your audience mid-scroll! Join us on Tuesday\, April 28\, for an inspiring online seminar with Marlee Rabin\, a Private Aviation Interior Specialist at Maison Lipari\, who has created viral TikTok videos with over 15 million views. \nWhy This Workshop Matters\nIn today’s fast-paced digital world\, grabbing attention is harder than ever. This workshop will show you how to use short-form video content to create meaningful connections with your audience. You’ll discover how to build trust\, share real value\, and craft content that speaks directly to the people you want to reach. \nWhat You’ll Learn\n\nHow to create short-form video content that delivers genuine value\nTechniques to build trust and keep your audience engaged\nStrategies for connecting your content to your business goals\nTips from Marlee’s experience building viral TikTok videos\n\nWho Should Attend\nWhether you’re a business owner\, creative professional\, or entrepreneur\, you’ll leave with practical strategies to create content that supports your growth and helps you stand out online. \nEvent Details\nDate: Tuesday\, April 28\nFormat: Online seminar (presented in English)\nSpeaker: Marlee Rabin\, Private Aviation Interior Specialist @ Maison Lipari\nPre-registration is required. \nWhy You Shouldn’t Miss This\nThis session will help you move beyond just posting content for the sake of it. Learn how to craft videos that engage\, resonate\, and create loyal audiences who trust your message. \nPre-registration is required. This workshop is available in English and is online. \nSign Up Here\n\nAbout the speaker\nMarlee Rabin is a McGill University business graduate with a background in fashion\, marketing\, and entrepreneurship. She curates and outfits private aircrafts and luxury homes\, focusing on delivering an exceptional experience for each client.  \nWith over a decade of experience in brand strategy\, premium retail\, and e-commerce\, Marlee also has a proven track record in creating viral social media content\, including TikTok videos that have garnered over 15 million views. She combines creativity with a deep understanding of client service to drive lasting impact across both digital and physical spaces.    \n Once you register for the online workshop\, you will receive an email with instructions on how to log in. If you haven’t received the email an hour before the workshop starts\, please check your Spam/Junk folder. \nTo learn more about our services for entrepreneurs\, click here. \nThis low registration fee is only possible thanks to our generous funders and partners. \nThe Community Empowerment Literacy Initiative (CELI) is sponsored by TALQ in collaboration with Literacy Quebec and funded in part by the Government of Canada’s Skills for Success Program.
URL:https://yesmontreal.ca/event/learn-to-build-trust-and-engage-your-audience/
LOCATION:Online / Remote\, Canada
CATEGORIES:Entrepreneurship,Evening,Virtual,Women Entrepreneurship
ORGANIZER;CN="YES Employment + Entrepreneurship":MAILTO:info@yesmontreal.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260505T183000
DTEND;TZID=America/Toronto:20260505T203000
DTSTAMP:20260406T033145
CREATED:20250217T154223Z
LAST-MODIFIED:20260305T230044Z
UID:82354-1778005800-1778013000@yesmontreal.ca
SUMMARY:Essential Financial Skills to Build Confidence
DESCRIPTION:Essential Financial Skills to Build Confidence\nGain Control Over Your Business Finances 💡\nNavigating your business finances with confidence is crucial to growing your business\, and developing essential financial skills to build confidence is the first step. Understanding key financial principles helps entrepreneurs make informed decisions\, avoid costly mistakes\, and set realistic goals for success. \nJoin this interactive workshop\, led by Ronika Khanna\, CPA\, CFA\, founder of Montreal Financial\, to strengthen your financial literacy and run your business with confidence. 🌟 \nWhy Financial Confidence Matters 💰\nMany entrepreneurs struggle with financial uncertainty\, which can lead to stress and hinder growth. By improving your financial skills\, you gain:✅ Clarity on managing cash flow effectively✅ The ability to set achievable financial goals✅ Strategies to avoid common financial pitfalls \nClaim Your Spot Now!\n  \nWhat You’ll Learn 📖\n1. Improve Cash Flow Management 💵\nDiscover why cash flow is the lifeblood of your business and how to keep it healthy. \n2. Set Realistic Financial Goals 🎯\nLearn how to create clear\, achievable financial targets that support long-term growth. \n3. Avoid Costly Financial Mistakes ⚠️\nIdentify common financial missteps and how to prevent them to keep your business thriving. \nTake Action Today! 🚀\nWalk away with actionable insights\, practical tools\, and the confidence to make smarter financial decisions. Secure your spot today and start building a solid foundation for success! 🌱 \nRegister Today!\n\n\nAbout the speaker:\nRonika Khanna CPA\, CFA\nFounder of Montreal Financial \nRonika Khanna is a Chartered Professional Accountant (CPA) and Chartered Financial Analyst (CFA)\, and the founder of Montreal Financial. With previous roles at PricewaterhouseCoopers and ING Risk Management Limited\, Ronika launched her firm to provide accounting\, tax\, and financial consulting services primarily for small businesses\, startups\, freelancers\, and the self-employed. Her approach is focused on simplifying financial complexities\, enhancing financial literacy\, and empowering business owners with the knowledge to manage their finances confidently. An author of several small business books\, Ronika also regularly contributes expert advice to various media outlets who are looking for guidance about small business and personal finance.  \n  \nLearn more about our ELLEvate Women Entrepreneurs program! \nThis workshop is made accessible to you at no cost\, thanks to generous funding from the Government of Canada and Yspace: York University. \n*Please Note: Pre-registration is required. This workshop is presented in English (with French subtitles) and is available as an online\, live streaming webinar only. \nOnce you have registered\, you will receive an email with instructions on how to log on a few hours prior to the start time of the workshop. Please check your Spam/Junk folder if you have not received your email with instructions one hour prior to the start time of the workshop.
URL:https://yesmontreal.ca/event/essential-financial-skills-to-build-confidence/
LOCATION:Online / Remote\, Canada
CATEGORIES:ELLEvate Women Entrepreneurs,Entrepreneurship,Evening,Virtual,Women Entrepreneurship
ORGANIZER;CN="YES Employment + Entrepreneurship":MAILTO:info@yesmontreal.ca
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